Privacy Policy

Effective Date: May 19, 2026

This Privacy Policy describes how The Haven: Pediatric + Prenatal Chiropractic, PLLC ("we", "us", or "our") collects, uses, and discloses your Personal Information when you visit or interact with havenchiroclt.com (the "Site").

1. Information We Collect

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your inquiries and appointments.

Device Information:

What we collect: Version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
Purpose of collection: To load the Site accurately for you, and to perform analytics on Site usage to optimize our website presence and local search visibility.
Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
Disclosure for a business purpose: Shared with our website hosting provider (Wix) and analytics providers (such as Google Analytics).

Contact and Appointment Information:

What we collect: Name, email address, phone number, and any preliminary health inquiries, symptoms, or messages you choose to submit through our contact forms or digital booking tools.
Purpose of collection: To communicate with you, schedule appointments, and provide customer support.
Source of collection: Collected directly from you.

2. Healthcare Data and HIPAA

As a healthcare provider, the protection of your medical information is our highest priority. Any Protected Health Information (PHI) submitted through our Site or collected during your treatment is governed by the Health Insurance Portability and Accountability Act (HIPAA) and is subject to our Notice of Privacy Practices.

This Website Privacy Policy applies specifically to the data collected via havenchiroclt.com. For a comprehensive explanation of how your medical records and PHI are protected, used, and disclosed, please request a copy of our formal Notice of Privacy Practices.

3. Sharing Personal Information

We share your Personal Information with third-party service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

We use Wix to power our website. You can read more about how Wix uses your Personal Information here: https://www.wix.com/about/privacy
We use Google Analytics to help us understand how our visitors use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy.

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

4. Do Not Track

Please note that because there is no consistent industry understanding of how to respond to "Do Not Track" signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

5. Data Retention

When you submit a contact form or appointment request through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. Any information that becomes part of your official medical record will be retained in accordance with state and federal medical record retention laws.

6. Your Rights

If you are a resident of certain states, you may have specific rights regarding your personal information, including the right to access the personal information we hold about you, to port it to a new service, and to ask that your personal information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.

7. Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

8. Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at hello@havenchiroclt.com or by mail using the details provided below:

The Haven: Pediatric + Prenatal Chiropractic, PLLC

6200-A Creft Cir

Indian Trail, NC 28079